Whilst some cruises appeal to a fun-loving crowd, Serenity Cruises draw a quieter, more style-conscious customer. They are cruises for discerning people who dream of floating on a calm, azure sea, among limestone peaks under boundless skies. Cruises designed for self-contemplation, to discover your inner resources and how strong your connection is with nature and local culture. Serenity Cruises is my way to bring “luxury” back to its root – not just about the modernity and high-end furniture but more importantly, the precious experience and feeling achieved from the wonder of nature and the professional services. I entered tourism industry 10 years ago and experienced enough to understand that our customers’ experience is fundamental for our stable development. There is only one boss – the customer.
If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:
Loved the cruise in the beautiful bays. The staff was always very helpful and providing the best service. The boat itself is great, rooms very clean and comfortable. Our tour guide K made sure we all had the best experience, always keeping us entertained and with great energy throughout the activities. Amazing experience overall!
All staff on board was very kind, available, they always make sure that everything is ok for you. Our tour guide, Khoa, was great. Always smilling, very available, take care of everything, good english. It was our 5th anniversary with my girlfriend, we didn't ask anything, they gave us an upgraded room (no extra fee) with a cake waiting for us inside. Strongly recomended
It's a wonderfull trip in Lan Ha Bay. Every things in this trip is totally great. Hope to meet all of your team one more time
We were very worried at the price of this tour initially but have got to say worth every dong from the moment picked up at hotel to drop off at hotel. All the cre won the boat are very attentive and very good at looking after you , Louis, Nok and Gin in particular Gin our tour guide was amazing throughout the tour with her humour and knowledge, we had a lovely kayak alongside gin and talked about all the marine life that may be in halong bay !! This lady works so hard and is so happy and smiley all the time. She’s a great employee for your company. If we could rate gin any higher we would :) The tour itself was very good and full of activities, although we were outsmarted by squid during the fishing :) Rob and Banana